Jacob Trigg, PMP

Launched and led a coaching and consulting venture, leveraging expertise in mindfulness and emotional intelligence to empower clients in personal and career transformation.

• Established a coaching & consulting business focused on mindfulness, emotional intelligence, and personal development, empowering clients to achieve meaningful life and career transformations.
• Coached one client to transition from burnout to establishing an auto-pilot business with a team within 3 months, enabling their month-long international travel.
• Developed and taught specialized programs (Quantum Breathwork, Yoga for Joy, Live Music Yoga) to help clients manage stress, enhance emotional well-being, and cultivate self-leadership.

Led strategic AI/ML product development for Meta, overseeing cross-functional teams and optimizing delivery processes to enhance predictability and quality.

• Spearheaded critical AI/ML product delivery for Meta, managing 20+ Engineers, Data Scientists, and Product Managers, achieving on-time launch while significantly reducing effort compared to prior iterations.
• Established streamlined metrics and processes across 7 Scrum teams, enhancing delivery predictability and fostering a culture of innovation without compromising quality.
• Facilitated daily standups and organized sprint demos for the entire 50+ person Technology department, ensuring transparent communication and alignment.

Directed dual operations for services and software development teams, prioritizing AI/ML and consulting projects while ensuring timely deliveries and operational continuity.

• Managed two distinct operational departments (services and software development), effectively balancing competing priorities to ensure timely delivery of AI/ML and consulting projects.
• Navigated crisis management during the Ukraine War, successfully maintaining operational continuity and team cohesion amidst geopolitical challenges.
• Optimized resource allocation and project prioritization, enabling the organization to scale product offerings while sustaining high client satisfaction.

Spearheaded global SaaS platform implementations and go-to-market initiatives for Fortune 500 clients, driving significant improvements in customer experience and operational efficiency.

• Led global implementation of Sprinklr's social media management platform for Hyatt across 700+ locations, achieving a 34% improvement in customer response time.
• Directed go-to-market projects, including Chatbots, Sandbox, and Distributed for mission-critical Fortune 500 partners, ensuring successful new product launches and high customer satisfaction.
• Developed scalable processes for the Technical Services department, enhancing efficiency and alignment across the product suite.
• Fostered community engagement through Tech:NYC Summer Youth Programs and internal activities, demonstrating enthusiastic leadership and cultural contributions.

Managed enterprise-level client programs with multi-million dollar budgets, optimizing product roadmaps through data-driven strategies and ensuring seamless project execution.

• Managed enterprise-level client programs with annual budgets exceeding $1 million, consistently delivering value by prioritizing key business and user needs.
• Guided clients in optimizing product roadmaps using data-driven A/B testing and UX experiments to enhance user engagement and business outcomes.
• Collaborated closely with cross-functional teams (developers, designers, analysts) to manage scope, budget, and business requirements, ensuring seamless project execution.

Managed both project and product lifecycles, maintaining high customer retention through exceptional service and leading hundreds of feature releases using Agile methodologies.

• Maintained a customer retention rate above 95% by delivering exceptional client service, including strategic onsite visits and comprehensive training.
• Led hundreds of feature releases, personally developing front-end code and back-end rules using Agile methodologies to accelerate product development.
• Prioritized competing product lines, effectively balancing technical requirements with business goals to ensure continuous and impactful product delivery.